Terms And Conditions
You must present your ticket at the departure point. Failure to provide such ticket will result in you being refused entry to the tour.
Admission to the tour will only be valid for the time and date indicated on the ticket. Please arrive 30 minutes prior to the departure time.
A ticket entitles one (1) person entry to the tour on a single occasion. Once you exit the tour, you will need a new ticket to re-enter the tour.
Tickets will include entry to most, but not necessarily all, areas of the tour. Subject to availability and at Warner Bros. Studio Tour London absolute discretion, you may be asked to purchase additional tickets to obtain access to certain areas of the tour.
Photocopies, incomplete copies or counterfeit tickets will not be accepted and Warner Bros. Studio Tour London (WBSL) reserves the right to refuse entry to the tour to any person attempting to use such items.
No food or beverage of any nature may be brought on the tour. Food and beverage purchased during the tour may only be consumed in designated areas within the tour.
All tickets purchased are non-refundable.
Children under the age of 16 must be accompanied by an adult, aged 16 years or over whilst on or in the vicinity of the tour. Such children shall remain under the control and supervision of such adult at all times.
Golden Tours reserve the right to replace the Warner Bros. Studio Tour London - The Making of Harry Potter livered bus at any point without prior notice. Golden Tours will, wherever possible, operate using the above bus but may replace the livered bus with either a plain bus or coach whenever mechanical or operational circumstance dictate. Golden Tours will not be obliged to offer refunds or exchanges due to changing the livered bus.
A variety of special effects (including sudden loud effects and strobe lighting) may be used in certain areas within the tour. It is recommended that customers with high blood pressure, heart conditions or other pre-existing medical conditions ask the tour staff for further details and avoid areas of the tour at which point such special effects are located.
WBSL reserves the right, in its absolute discretion, to remove from the tour and the Site (whether before, during or after the tour) (without warning) any person who:
- has been convicted of a criminal offence which in the opinion of WBSL is likely to affect the safety or enjoyment of other visitors;
- has behaved in a manner which WBSL considers is likely to affect the safety or enjoyment of other visitors or tour staff (including, without limitation, unnecessary noise (whether from mobile phones or personal stereos or otherwise));
- has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace;
- is or appears to be under the influence of drugs or alcohol;
- does not have a valid ticket;
- accesses any area of the tour and/or Site other than the areas designated for access by consumers; or
- does not comply with all or part of the tour Terms and Conditions.
The tour lasts approximately 180 minutes. During peak times, the waiting period may exceed 30 minutes.
The taking of photographs with handheld cameras is allowed in all areas of the Studio Tour apart from within the pre-show cinema and green screen areas. Video recording as well as the use of flashes, tripods and other specialist photographic equipment is not permitted. Photographs should only be enjoyed for your own personal, private, non commercial purposes. Unless permission has been granted by us, pictures and images cannot be reproduced in any format or media other than for private viewing.
You must keep their personal belongings with them at all time. We accept no responsibility for the loss, theft or damage to any personal items brought on to the tour.
For the safety of all, consumers are admitted subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched. The following items may not be brought on to the tour: weapons, fireworks, (smoke) bombs, glass bottles, flammable liquids or other articles which may cause injury. Any consumer who refuses himself/herself and/or their belongings to be searched or who is found in possession of such items will be denied entry to the tour and the Site or will be removed from the tour and the Site.
The throwing of any article is strictly prohibited.
Smoking is strictly prohibited on the tour or in its vicinity.
Pets and other animals (except for guide or hearing dogs) are strictly prohibited on the tour or in its vicinity.
WBSL reserves the rights to alter, close or remove details/exhibits without prior notice for technical, operational or other reasons. WBSL shall not be liable to GT, any Authorised Licensee or any consumer for any refund or compensation in these circumstances.
Other than liability for death or personal injury resulting from WBSL’s negligence or that of WBSL staff (if acting within the course of their employment), or agents or sub-contractors (if acting within the course of their appointment) or for any matter for which it would be illegal for WBSL to exclude, attempt to exclude or limit WBSL’s liability, WBSL, its employees, agents or sub-contractors shall not be liable for any loss or damage, direct or indirect, howsoever arising, including without limitation any distress, inconvenience or anxiety caused during the tour and/or during evacuation from the tour or its vicinity in the event of breakdown or accident or other reason.
From time to time, WBSL or other authorised parties may carry out photograph and/or video recording and/or other monitoring on or in the vicinity of the tour which may feature consumers. By accepting these terms and conditions, consumers agree that WBSL or any authorised party may use such images in perpetuity in any monitoring or promotional, advertising or publicity material in any form whatsoever. consumers further agree that copyright in these materials rests with WBSL or such authorised party (as the case may be).