Golden Tours Frequently Asked Questions (FAQs)
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Why book with Golden Tours? 
Established in 1984, Golden Tours is the leading sightseeing company in the UK. Golden Tours are part of the international Gray Line family. We provide tickets to well-known attractions as well as an extensive range of sightseeing tours, rail products, evening tours, cruises, Paris by Eurostar trips – and much more. You will travel in luxury air-conditioned coaches, escorted by a professional guide.
Are there any special advantages in buying tickets in advance online? 

By purchasing your tickets in advance on you will be applicable to Golden Tours Best Price Guarantee, which means if you find the same tour or activity sold for less, we will refund the difference. Terms and Conditions apply.

The benefit of buying attraction tickets in advance on means you are able to purchase tickets to different attractions at the same time. Many of our entrance tickets are fast-track tickets so you can beat the queues and save time on your holiday!

Do you offer group discounts? 

If your group consists of 10 or more people, then please contact our Groups Department who will be happy to assist you with your enquiry on

Can I book special offers over the phone? 

Special offers are exclusive online offers and are unavailable over the phone. If you have any questions with regards to the tour/activity our call centre will happily be able to assist you with these.

Where will I be dropped off following my tour? 

It will be mentioned in your schedule. In case of private tours, you will be dropped back at the hotel and in case you have booked coach tours, you will be dropped off at the same place as the departure point.

Are your tours suitable for wheelchair users? 

We are able to take only folding wheelchairs on our coaches. You will also be required to climb the stairs on and off the coach with the assistance from your helper. Due to health and safety reasons Golden Tours staff are not permitted to help you on board the coach.
Due to the fast paced nature of the tours, and the fact there may be a lot of walking involved, we do not recommend our tours to persons with limited mobility. Please contact our  reservations team who will be able to answer any queries you may have.
All of our Warner Bros Studio Tour London buses are equipped with a manual ramps at the front entrance. Legally we are allowed to carry one wheelchair per journey.

What else do you include in the tour price? 

All entrances are included in the tour price unless overwise stated.

What is not included? 
  • Travel insurance
  • Gratuities to guide and driver
  • Any transfers to/from stations and your pick up point unless specified on tour page.
Is lunch included on full day coach tours? 

We offer options for coach tours with or without lunch. Our lunch venues are chosen for their characteristically British cuisine. The lunch option on some of our tours is a lunch park that can be consumed on the coach. This is to allow the maximum amount of time in the destinations included in your tour.

What time will I return from my tour? 

Depending on the tour, our full day coach excursions generally return to London between 6.30pm to 8.00pm, traffic permitting. Our unescorted train tours return between 8.00pm and 10.00pm.

Do your coaches have washroom facilities on board? 

They do not, however, we make regular stops en route and there are lavatory facilities available at most attractions.

How much time do you spend at each attraction? 

As you can expect some landmarks take more time to get to on coach tours and some are more time-consuming than others. With this in mind, we have no set time for the exploration of each attraction. Our tour guides are trained to watch how their group progresses at each landmark and they adjust each tour accordingly. You should keep in mind that some tours cover three landmarks over a single day, so there are a limited number of hours in which to do a lot of sightseeing. Consequently, you may not have an extensive amount of time to spend at each attraction. 

Once I have booked, can I amend my booking? 

Amendments can only be made to coach tours. Please call us 24 hours prior to your tour’s departure time and date. Amendments cannot be made to entrance tickets, theatre tickets, Rail Trips or the Warner Bros Studio Tour.

How do I cancel my ticket? 

For full and half day coach tours, a refund will only be made if you cancel over 24 hours before your tour. If you cancel later than this, you will not be refunded. All fast-track entrance tickets, open top bus tours, theatre tickets, rail trips, Warner Bros Studio Tours, Overnight Tours and lunch and dinner products cannot be cancelled once booked.

What items are permitted on the coach? 

You are permitted to take one piece of luggage on your coach tour, we advise customers to keep personal and valuable items with them at all times. Any items left on the coach are at left at your own risk. Hot food and drink is not permitted on the coach.

How do I pay? 

To make payments through our website we accept MasterCard, Visa, American Express and Maestro Online.

I have booked on-line. How do I get my ticket/voucher? 

You will automatically receive an e-voucher to your email address. Please print your voucher/ticket which contains your unique reference number. Please remember to bring this with you on the day. You will not be allowed entrance to an attraction without a valid ticket.

What if I don’t have a working printer? 

If you do not have a working printer you unfortunately won’t be able to book online. Please call our reservation team on +44 207 233 7030 to book your sightseeing tour over the phone.

How secure are my personal details? 

Your personal details are entirely secure. Your personal information is submitted on a secure server with 128-bit SSL encryption and is used only in order to create your ticket and/or contact you if there is any problem with your booking. Your details will not be passed on to any third-party.

What happens if I arrive late for a departure? 

You could lose your seat to a walk-up passenger. We encourage you to arrive at the pickup point a minimum of 15 minutes before departure. Once on the tour, your guide or driver will give you a time that the coach will depart each location. You must be at the coach at least five minutes before this time. If you are late and miss the time given, the coach will depart without you in order to not keep the other passengers waiting. If you are in any doubt about a departure time whilst on your tour, you must ask the guide or driver.

Will you contact me if there is a problem? 

If there is any problem with your booking or payment details, we will contact you on the telephone number or email address stated in your booking. Sometimes tours may not operate due to insufficient numbers, and we may need to contact you to advise you of any such changes.

What if my voucher/ticket is not displayed? 

If your voucher is not displayed following your booking, please contact us requesting your ticket.
On certain packages, a message will be displayed indicating that the vouchers will be emailed to you within 48 hours at your given email address. If you do not receive your vouchers within the given time please contact us.

Will you use my personal information to send me promotional material? 

It’s your choice. When making your booking, a checkbox will appear which states: “please leave ticked if you wish to receive news, special offers or other information.” By leaving this box ticked, you are giving Golden Tours your consent to be sent promotional material, which you can opt-out of at any time.

If I lose something on your tour can I get it back? 

Any items we find on our coaches are taken to our office in that particular region and are kept there for 72 hours. Please call our office on 00442073416251 for any lost items.

How can I pass on my comments to Golden Tours World? 
Please contact our customer services department at who will be happy to hear your comments or alternatively you can write to us at:
Golden Tours World (Sharjah) – SAIF Zone, PO Box 800, UAE.
Golden Tours World (India) – Westgate Business Bay, 1001/B1, near Sabarmati Ford, SG Highway, Makarba, Ahmedabad-380015.
Are your tours suitable for those with hearing or visual impairments? 
Further to the standard audio on our guided tour buses, we do not have extra facilities to accommodate customers with hearing or sight impairments. However, we do welcome guide dogs on board our coaches.
Can those with mobility issues be accommodated? 
Many attractions cater for people with mobility issues however there are certain venues which are unable to do so. Where we can, we state accessibility in the product information, but if you are in any doubt please check with us prior to booking, on (0)207 630 2028 (UK) or 1-800-509-2507 (US).

For mobility information on our coach tours, please see below in the ‘Sightseeing Tours’ section.